Damage During Shipping

In the unlikely event that your order is damaged during shipping you will receive a full refund or replacement if you provide all of the original packaging for the shipper's inspection.

  • Refunds are issued by the shipper and not Emily Otterman

  • Please note, there are no exceptions to this policy.  

No Returns for Print Orders

  • Please note, print sales are final and there are no returns or exchanges.

  • If that scares you, please order a complimentary card first
     

Returns or exchanges of original works of art art welcome if they are:

  • Returned within 7 days from the date of delivery.

  • Arrive in the same exact condition as when they left.

  • Include all original packaging.

  • If originals arrive after 7 days from the date of delivery, you will not be eligible for a credit and you must pay for shipping back to the original delivery address.

  • Please note, there are no exceptions to this policy.